Privacy Policy

This Privacy Policy describes how Pizza Ranch ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at ranchs-spizza.digital, place orders online, participate in loyalty programs, or otherwise interact with our services. We are committed to protecting your privacy and handling your personal data with transparency, integrity, and care.

Please read this Privacy Policy carefully before using our website or submitting any personal information. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services immediately.

This Privacy Policy is governed by and construed in accordance with the laws of the United States, including applicable federal and state privacy laws. Where applicable, we comply with the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission (FTC) Act governing unfair or deceptive acts and practices, and other relevant federal and state regulations.

1. About Us

Pizza Ranch is a food service business operating through the website ranchs-spizza.digital. We provide online food ordering services, promotions, loyalty programs, and customer support to our valued customers across the United States.

For any privacy-related inquiries, requests, or concerns, please contact us using the information provided above or through the dedicated contact details listed in Section 14 of this Privacy Policy.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you create an account, place an order, sign up for our newsletter, or contact our customer support, we may collect:

• Full name
• Email address
• Phone number
• Billing and delivery addresses (street address, city, state, ZIP code)
• Username and password (stored in encrypted form)
• Date of birth (for age verification and birthday promotions)
• Profile photo (if voluntarily provided)

2.2 Payment and Transaction Information

When you make a purchase through our website, we collect transaction-related information, including:

• Payment card type and last four digits (full card numbers are processed by our payment processors and are not stored by us)
• Billing address associated with your payment method
• Order history, including items ordered, quantities, prices, and order dates
• Transaction identifiers and confirmation numbers
• Promotional codes and gift card information used

2.3 Usage and Behavioral Data

As you navigate our website, we automatically collect certain information about your browsing behavior and interactions, including:

• Pages visited and time spent on each page
• Search queries entered on our website
• Items viewed, added to cart, or purchased
• Links clicked and buttons selected
• Referring website URLs and exit pages
• Session duration and bounce rate data
• Errors encountered and crash reports

2.4 Device and Technical Information

We automatically collect technical information about the devices and networks you use to access our services, including:

• IP address
• Browser type and version
• Operating system and platform
• Device type (desktop, mobile, tablet) and device identifiers
• Screen resolution and language settings
• Time zone settings
• Internet service provider (ISP)
• Cookie identifiers and similar tracking technologies

2.5 Location Information

With your permission, we may collect your precise or approximate geographic location to help you find the nearest Pizza Ranch location, provide accurate delivery estimates, and offer location-based promotions. You may disable location sharing through your browser or device settings at any time.

2.6 Communications and Customer Support Data

When you contact us for support, submit feedback, or participate in surveys or promotions, we may collect:

• Content of your communications (emails, chat messages, support tickets)
• Survey responses and feedback submissions
• Call recordings (where permitted by law and with prior notice)
• Social media handles and messages if you contact us through social platforms

2.7 Information from Third Parties

We may receive information about you from third-party sources, including:

• Social media platforms (if you connect your account or log in via social media)
• Third-party food delivery partners
• Analytics providers and advertising networks
• Publicly available sources
• Fraud prevention and identity verification services

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. The specific purposes for which we use your information include:

3.1 Providing and Managing Our Services

• Processing and fulfilling your food orders, including coordinating delivery or pickup
• Creating and managing your customer account
• Processing payments and issuing refunds or credits
• Sending order confirmations, receipts, and delivery updates
• Managing loyalty program memberships and rewards
• Responding to your customer service inquiries and resolving disputes

3.2 Improving Our Website and Services

• Analyzing how customers use our website and identifying areas for improvement
• Conducting internal research, data analysis, and product development
• Testing new features, promotions, and website designs
• Monitoring website performance and resolving technical issues
• Measuring the effectiveness of our marketing campaigns

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent or as permitted by law)
• Personalizing marketing messages based on your preferences and order history
• Displaying targeted advertisements on our website and third-party platforms
• Notifying you about new menu items, seasonal promotions, and exclusive deals
• Administering contests, sweepstakes, and referral programs

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of marketing emails, we may still send you transactional and service-related communications.

3.4 Legal Compliance and Safety

• Complying with applicable federal and state laws, regulations, and legal obligations
• Detecting, preventing, and investigating fraud, unauthorized access, and other illegal activities
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Pizza Ranch, our customers, and the public
• Responding to lawful requests from law enforcement and regulatory authorities

4. Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content and advertising.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functionality of our website, such as maintaining your shopping cart and enabling secure login.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting information about page visits, traffic sources, and user behavior.
• Functionality Cookies: Remember your preferences and settings to provide a more personalized experience.
• Advertising and Targeting Cookies: Used to deliver relevant advertisements and measure the effectiveness of our advertising campaigns on our site and across third-party platforms.

4.2 Managing Your Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling cookies may affect the functionality of our website. For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy.

To opt out of interest-based advertising, you may visit the Digital Advertising Alliance's opt-out page at www.aboutads.info/choices or the Network Advertising Initiative's opt-out page at www.networkadvertising.org/choices.

5. Sharing Your Information with Third Parties

We do not sell, rent, or trade your personal information to unaffiliated third parties for their own independent marketing purposes. However, we may share your information in the following circumstances:

5.1 Service Providers and Business Partners

We work with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing other business services. These providers are contractually obligated to use your information only for the purposes of providing services to us and must maintain appropriate security standards. Categories of service providers include:

• Payment processors and fraud prevention services
• Food delivery and logistics partners
• Email and marketing communication platforms
• Website hosting and cloud infrastructure providers
• Analytics and data analytics companies
• Customer support and helpdesk platforms
• Advertising technology companies

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if required to do so by law or in response to valid legal processes, including:

• Court orders, subpoenas, or other legal demands
• Requests from federal, state, or local law enforcement agencies
• Regulatory inquiries or investigations
• Situations where disclosure is necessary to protect public safety or prevent harm

5.3 Business Transfers

In the event that Pizza Ranch undergoes a merger, acquisition, sale of assets, bankruptcy, or other corporate transaction, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website before your personal information is transferred and becomes subject to a different privacy policy.

5.4 With Your Consent

We may share your information with third parties in other cases where you have provided explicit consent, such as when you participate in joint promotions with partner businesses or authorize us to share your data for specific purposes.

6. Data Security

We take the security of your personal information seriously and implement a comprehensive set of technical, administrative, and physical safeguards designed to protect your data against unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures We Employ

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers. Sensitive data, including passwords and payment information, is encrypted at rest and in transit.
• Access Controls: We restrict access to personal information to authorized personnel who have a legitimate business need to access it. All employees with access to personal data are subject to confidentiality obligations.
• Secure Payment Processing: We use PCI-DSS compliant payment processors to handle all payment card transactions. We do not store full credit card numbers on our servers.
• Regular Security Audits: We conduct regular security assessments, vulnerability scans, and penetration testing to identify and address potential security weaknesses.
• Incident Response: We maintain a formal data breach response plan and will notify affected users and relevant authorities in the event of a data breach as required by applicable law.
• Two-Factor Authentication: Where available, we offer two-factor authentication to add an additional layer of security to your account.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you provide your information at your own risk. We encourage you to use strong, unique passwords for your account and to log out after each session.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request that we disclose what personal information we collect, use, disclose, and sell about you, including the categories of information, the purposes for collection, and the third parties with whom we share it.
• Right to Delete: You have the right to request that we delete the personal information we have collected about you, subject to certain exceptions (such as when the information is necessary to complete transactions or comply with legal obligations).
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell personal information in the traditional sense, but we may share data with advertising partners, and you may opt out of this by contacting us.
• Right to Limit Use of Sensitive Personal Information: Under the CPRA, you have the right to limit our use and disclosure of sensitive personal information to specific permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge different prices, or provide a different level or quality of service based on your exercise of these rights.

To exercise any of your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected]. We will respond to your request within 45 days, with the possibility of a 45-day extension where reasonably necessary.

7.2 General Privacy Rights for All Users

Regardless of your state of residence, we provide the following rights to all our customers:

• Right of Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: You may request that we update or correct any inaccurate information in your account.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations and legitimate business needs.
• Right to Data Portability: You may request that we provide your personal information in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Opt-Out of Marketing: You may opt out of marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.
• Right to Withdraw Consent: Where we process your data based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

7.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: ranchs-spizza.digital (through our Contact Us page)

We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights and will process all requests in good faith and within the timeframes required by applicable law.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The specific retention periods we apply are as follows:

After the applicable retention period expires, we securely delete or anonymize your personal information so that it can no longer be associated with you. In some cases, we may retain anonymized, aggregated data for analytical purposes indefinitely, as this data does not identify you personally.

9. Children's Privacy

Pizza Ranch does not knowingly collect, solicit, or maintain personal information from children under the age of 13. Our services are not directed at children, and we do not intentionally market our online ordering platform or digital services to minors. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete that information from our records.

This policy is consistent with the requirements of the Children's Online Privacy Protection Act (COPPA), which prohibits the collection of personal information from children under 13 without verifiable parental consent.

If you believe that we may have collected information from a child under 13, or if you are a parent or guardian who has discovered that your child has provided us with personal information, please contact us immediately at [email protected] and we will promptly investigate and take appropriate action.

Users between the ages of 13 and 17 should have parental or guardian supervision when using our website and services. We strongly encourage parents and guardians to monitor their children's online activities and to educate them about internet safety and privacy.

10. International Data Transfers

Pizza Ranch is based in the United States, and your personal information is primarily processed and stored in the United States. If you are accessing our website from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

When we transfer personal data internationally, we take steps to ensure that adequate protections are in place to safeguard your information in accordance with applicable privacy laws. These protections may include:

• Implementing Standard Contractual Clauses (SCCs) approved by relevant regulatory authorities
• Ensuring that third-party recipients maintain data protection standards equivalent to those required under U.S. law
• Obtaining your explicit consent for specific international transfers where required

By using our website and submitting your personal information, you consent to the transfer, processing, and storage of your information in the United States and in other countries where our service providers operate, subject to the protections described in this Privacy Policy.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, and services that are not operated or controlled by Pizza Ranch. This Privacy Policy does not apply to those third-party services, and we are not responsible for the privacy practices of any third parties.

We encourage you to review the privacy policies of any third-party websites or services you access through links on our website. Common third-party services that may be accessible from our site include:

• Social media platforms (Facebook, Instagram, Twitter/X)
• Third-party food delivery aggregator platforms
• Google Maps and location services
• Payment processing partners
• Review and rating platforms

The inclusion of any link on our website does not constitute an endorsement of the linked website or service, and we make no representations about the privacy practices of any third parties.

12. Your Choices and Opt-Out Options

We respect your choices regarding how your personal information is used and provide several mechanisms for you to control your data:

12.1 Account Settings

If you have created an account with us, you can review and update your personal information at any time by logging into your account and accessing the account settings page.

12.2 Marketing Communications

You can opt out of receiving promotional emails from us by:

• Clicking the "unsubscribe" link at the bottom of any marketing email
• Updating your communication preferences in your account settings
• Contacting us directly at [email protected]

12.3 Push Notifications

If you have enabled push notifications through our website, you can disable them at any time through your browser or device settings.

12.4 Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting that signals to websites that you do not want to be tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently respond to DNT browser signals. However, you may use the cookie management options described in Section 4 to limit tracking on our website.

12.5 Analytics Opt-Out

You may opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout.

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or data handling procedures. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website informing you of the changes
• Send an email notification to registered users where we deem the changes to be significant

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy.

If we make material changes that affect the way we use your personal information in a manner that is less protective than described at the time of collection, we will provide you with clear notice and obtain your consent where required by applicable law.

14. How to File a Complaint

If you believe that we have violated your privacy rights or have handled your personal information in a manner inconsistent with this Privacy Policy, we encourage you to contact us first so that we can attempt to resolve the issue directly.

14.1 Contact Pizza Ranch

Please submit your complaint or privacy concern to:

• Email: [email protected]
• Website: ranchs-spizza.digital

We will acknowledge receipt of your complaint within 5 business days and aim to provide a full response within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint to the appropriate regulatory authority.

14.2 Regulatory Authorities

If you are a United States resident and believe your privacy rights have been violated, you may file a complaint with the following authorities:

• Federal Trade Commission (FTC): You may file a complaint with the FTC at reportfraud.ftc.gov or by calling 1-877-FTC-HELP (1-877-382-4357). The FTC is the primary federal agency responsible for protecting consumers from unfair or deceptive practices.
• California Attorney General (for California Residents): If you are a California resident and have concerns about our compliance with the CCPA/CPRA, you may contact the California Office of the Attorney General at oag.ca.gov/privacy.
• California Privacy Protection Agency (CPPA): The CPPA is California's dedicated data protection authority responsible for enforcing the CPRA. You may contact them at cppa.ca.gov.
• State Attorney General: Residents of other states may contact their state's Attorney General office for assistance with privacy complaints related to state-specific privacy laws.

15. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact us. We are committed to addressing your inquiries promptly and transparently.

When contacting us about a privacy matter, please include your full name, email address associated with your account (if applicable), a clear description of your request or concern, and any relevant details that will help us address your inquiry efficiently.

We take all privacy concerns seriously and are dedicated to maintaining your trust through transparent, responsible, and lawful handling of your personal information. Thank you for taking the time to review our Privacy Policy.